It’s all in the detail! Let our Forensic Friend forage for that hidden profit.

Every hotel and hospitality business is exposed to the risks of an ever changing business environment, and so often it is difficult to see a clear solution when you are so close to the day to day operation. How often have you asked yourself what do my customers really experience once they enter my establishment?

Our Forensic Review, or Strategic Business Review, is a tool which gets under the skin of your business. It is a forensic assessment of all the key aspects of your business, including an analysis at an operational level.

Initially we would suggest a mystery guest audit to evaluate your business both as the customer sees it and how you stand against both the industry norm and your competition, giving you an opportunity to see where you excel and where there are some weaknesses. This gives you a snapshot of your business and creates a base point on which to build.

Why not let one of our principals bring a fresh pair of eyes to your operation and provide you with a Great Potential health check.

This is followed up by an overview and recommendations showing the forensic detail that you would expect from a report of this style. This will ensure that you are delivering the best possible service to your customers.

In short it will give you:

• Increased Rev Par

• Enhanced Levels of Customer Service through operational performance

• A focus on Increased profit and cash flows

• A focus on control procedures through efficient stocktaking, purchasing and cost savings